Since I signed up for ATT UVerse and switched from Comcast I have noticed some interesting things that others should be aware of before they get this service. So here are my thoughts. And before you read this realize I am not one to complain about this stuff but I have never had such bad customer service in my life:
1. Do not believe anything they tell you. In fact, they will actually lie to you – well they did to me and I still just cannot believe how I was treated by this company. When I signed up for the service I was promised 1 year of HBO/Cinemax for free – nothing I care about but it was promised to me. I asked the person on the phone several times if this was for the year and she said yes. Keep in mind I actually said ‘this is for the full 12 months of my contract’ and she said yes. I asked this question like 2-3 times just to make sure that I understood correctly and she wasn’t giving me one of those 3-6 month deals that would end and increase my bill. Three months later I realize my bill jumped $50. So I call ATT and they say there is nothing they can do. I ask them to listen to my previous phone call (as they record them) and they said they would and get back to me within 5 business days. I thought great, they dont believe me but once they listen to the call I will get what they promised. 7 business days with no phone call from ATT I call them up and they apologize and tell me a manager would listen to the call asap and get back to me. 7 business days after this with no call I call again. I am told that no one is going to contact me and that even if this person promised me a free year of HBO/Cinemax that the company was NOT going to give it to me. Wow. ATT will be dropped very soon for this. Customer service gets an F.
2. Internet – I pay for up to 18mbps. I average around 6. This is terrible. No way on off peak hours should I be getting such terrible internet.
My recommendation – Avoid uverse like the plague. Comcast isnt much better but they never lied to me and my internet was always around 13mbps when I paid for 15. So what have I done? At this point I had to drop a bunch of services that were promised to me in order to keep my bill at the original cost. A real bummer. I had high hopes when I heard of Uverse but its a real let down. Oh well at least people now know not to sign up with them. I think the best thing to do is to cut the cord altogether.