Since I signed up for ATT UVerse and switched from Comcast I have noticed some interesting things that others should be aware of before they get this service. So here are my thoughts. And before you read this realize I am not one to complain about this stuff but I have never had such bad customer service in my life:<\/p>\n

1. Do not believe anything they tell you. In fact, they will actually lie to you – well they did to me and I still just cannot believe how I was treated by this company. When I signed up for the service I was promised 1 year of HBO\/Cinemax for free – nothing I care about but it was promised to me. I asked the person on the phone several times if this was for the year and she said yes. Keep in mind I actually said ‘this is for the full 12 months of my contract’ and she said yes. I asked this question like 2-3 times just to make sure that I understood correctly and she wasn’t giving me one of those 3-6 month deals that would end and increase my bill. Three\u00a0months later I realize my bill jumped $50. So I call ATT and they say there is nothing they can do. I ask them to listen to my previous phone call (as they record them) and they said they would and get back to me within 5 business days. I thought great, they dont believe me but once they listen to the call I will get what they promised. 7 business days with no phone call from ATT I call them up and they apologize and tell me a manager would listen to the call asap and get back to me. 7 business days after this with no call I call again. I am told that no one is going to contact me and that even if this person promised me a free year of HBO\/Cinemax that the company was NOT going to give it to me. Wow. ATT will be dropped very soon for this. Customer service gets an F.<\/p>\n

2. Internet – I pay for up to 18mbps. I average around 6. This is terrible. No way on off peak hours should I be getting such terrible internet.<\/p>\n

My recommendation – Avoid uverse like the plague. Comcast isnt much better but they never lied to me and my internet was always around 13mbps when I paid for 15. So what have I done? At this point I had to drop a bunch of services that were promised to me in order to keep my bill at the original cost. A real bummer. I had high hopes when I heard of Uverse but its a real let down. Oh well at least people now know not to sign up with them. I think the best thing to do is to cut the cord altogether.<\/p>\n

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Since I signed up for ATT UVerse and switched from Comcast I have noticed some interesting things that others should be aware of before they get this service. So here are my thoughts. And before you read this realize I am not one to complain about this stuff but I have never had such bad […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":""},"categories":[13,89],"tags":[350,633,606],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/raypastore.com\/wordpress\/wp-json\/wp\/v2\/posts\/2778"}],"collection":[{"href":"https:\/\/raypastore.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/raypastore.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/raypastore.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/raypastore.com\/wordpress\/wp-json\/wp\/v2\/comments?post=2778"}],"version-history":[{"count":9,"href":"https:\/\/raypastore.com\/wordpress\/wp-json\/wp\/v2\/posts\/2778\/revisions"}],"predecessor-version":[{"id":2787,"href":"https:\/\/raypastore.com\/wordpress\/wp-json\/wp\/v2\/posts\/2778\/revisions\/2787"}],"wp:attachment":[{"href":"https:\/\/raypastore.com\/wordpress\/wp-json\/wp\/v2\/media?parent=2778"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/raypastore.com\/wordpress\/wp-json\/wp\/v2\/categories?post=2778"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/raypastore.com\/wordpress\/wp-json\/wp\/v2\/tags?post=2778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}